Terms of Service
Last Updated: 5 May 2025
1. Introduction
1.1 Agreement to Terms
By accessing or using the website at https://mystartbulgaria.com (“the Website”), a brand of Umbrella Company (“we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please refrain from using the Website or our services.
1.2 Service Description
MyStartBulgaria.com provides information and services related to relocation to Bulgaria and establishing business operations in Bulgaria. These services are provided on an “as is” and “as available” basis.
1.3 Modifications
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
2. Data Collection and Usage
2.1 Information We Collect (in accordance to GDPR, please see 12.4)
In the course of providing our services, we collect various types of information, including:
- Identity Information: Name, title, date of birth, nationality, passport/ID details
- Contact Details: Email address, telephone number, postal address
- Technical Information: IP address, browser type, operating system, device information
- Usage Information: How you interact with our Website
- Service Information: Details related to the services you request
2.2 Collection Methods
Information is collected through:
- Forms and direct communications
- Automated technologies (cookies, server logs)
- Third parties (with appropriate consent or legal basis)
2.3 Usage of Information
We use the information collected for:
- Delivering requested services
- Processing transactions
- Communicating about services
- Improving our Website and offerings
- Managing our business operations
- Complying with legal obligations
2.4 Analytics and Tracking
We employ analytics tools to understand Website usage patterns. This anonymous data helps us improve our services and user experience. The data collected is processed in aggregated form and does not identify individual users.
3. Data Disclosure Practices
3.1 Service Partners
In order to provide our services, we may share relevant information with:
- Local Bulgarian partners who assist with relocation and business establishment
- Professional service providers (legal, accounting, administrative)
- Financial institutions for processing payments
3.2 Legal and Regulatory Disclosure
We may disclose information when required to:
- Comply with applicable laws or regulations
- Respond to lawful requests from public authorities
- Protect our rights, privacy, safety, or property
- Enforce our Terms of Service
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity. Users will be notified via email or a prominent notice on our Website.
3.4 Third-Party Service Providers
We may engage third-party companies to facilitate our service, perform Website-related services, or assist in analyzing Website usage. These parties have access to personal information only to perform these tasks and are obligated to maintain confidentiality.
3.5 No Third-Party Sharing for Marketing
We do not sell, rent, or share personal information with third parties for their marketing purposes without explicit consent.
4. User Data Access and Control
4.1 Access to Personal Information
MyStartBulgaria maintains records of personal data necessary for providing our services. Upon receipt of a verifiable request, we will provide information about what data we hold about you. Such requests must be submitted in writing to uwe@mystartbulgaria.com and may require identity verification. We aim to respond within 30 days, though complex requests may require additional time.
4.2 Information Correction
If you believe any information we hold about you is inaccurate, you may request correction by contacting us. We will take reasonable steps to verify and correct inaccuracies where appropriate.
4.3 Data Deletion
You may request deletion of personal information we hold, subject to our legitimate business needs and legal requirements for retention. We will evaluate such requests on a case-by-case basis and respond accordingly.
4.4 Processing Restrictions
Under certain circumstances, you may request that we restrict the processing of your personal information. This may limit our ability to provide services to you.
4.5 Consent Withdrawal
Where processing is based on consent, you may withdraw this consent at any time by contacting us. This will not affect the lawfulness of processing based on consent before its withdrawal.
4.6 Request Handling
For any data-related requests:
- We reserve the right to verify your identity
- We may decline excessive or unfounded requests
- Certain information may be retained for legal or business purposes
- Requests that are unreasonably burdensome may be subject to a reasonable fee
5. Confidentiality Provisions
5.1 Information Security
We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. These measures include encryption, access controls, and secure communication protocols.
5.2 Confidentiality Commitment
Information shared with us in the course of service provision is treated as confidential. Our team members and partners are bound by confidentiality obligations.
5.3 Data Breach Procedures
In the event of a data breach that may compromise personal information, we will take appropriate steps to investigate and mitigate the breach, and will notify affected individuals as required by applicable law.
5.4 International Data Transfers
When information is transferred outside the European Economic Area, we ensure appropriate safeguards are in place to protect the information in accordance with data protection standards.
6. Cookie Usage
6.1 Cookie Technology
Our Website uses cookies and similar technologies to enhance functionality, analyze usage, and improve user experience. By using our Website, you consent to the use of cookies as described in these Terms.
6.2 Cookie Types
We use:
- Essential cookies necessary for Website operation
- Analytical cookies that help us understand usage patterns
- Functional cookies that remember your preferences
- Third-party cookies that enable features from external services
6.3 Cookie Management
You can manage cookie preferences through your browser settings, including blocking or deleting cookies. Disabling certain cookies may limit functionality of the Website.
7. Intellectual Property
7.1 Website Content
Unless otherwise noted, all content on our Website including text, graphics, logos, images, and software is the property of MyStartBulgaria.com or its content suppliers and is protected by copyright and intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use content for personal, non-commercial purposes related to our services.
7.3 Restrictions
You may not:
- Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the Website
- Use content for any commercial purpose without express written consent
- Remove any copyright, trademark, or other proprietary notices
8. Limitation of Liability
8.1 Service Disclaimer
While we strive to provide accurate information and effective services, all content and services are provided on an “as is” basis, without warranties of any kind, either express or implied.
8.2 Accuracy of Information
We make reasonable efforts to ensure accuracy but do not guarantee that information on the Website is error-free, complete, or current. Information may contain typographical errors or inaccuracies and may not be complete or current.
8.3 Third-Party Content
Our Website may contain links to third-party websites or display content from third parties. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
8.4 Limitation of Liability
To the fullest extent permitted by applicable law, MyStartBulgaria.com and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the service
- Any conduct or content of any third party on the service
- Any content obtained from the service
- Unauthorized access, use, or alteration of your transmissions or content
8.5 Maximum Liability
In no event shall our total liability to you for all claims exceed the amount paid by you, if any, for accessing our Website or using our services during the six months prior to any cause of action arising.
8.6 Professional Advice Disclaimer
Information provided by MyStartBulgaria.com does not constitute professional legal, tax, real estate, or business advice. Users should consult with appropriate professionals for specific advice tailored to their situation.
9. User Responsibilities
9.1 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
9.2 Accurate Information
You agree to provide accurate, current, and complete information when using our services. Submitting false or misleading information may result in termination of services.
9.3 Prohibited Activities
When using our Website, you agree not to:
- Violate any applicable laws or regulations
- Impersonate any person or entity
- Engage in any activity that could damage, disable, or impair our services
- Attempt to gain unauthorized access to any systems or networks
- Harvest or collect user information without consent
- Use our services for any illegal or unauthorized purpose
10. Service Changes and Termination
10.1 Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice or liability.
10.2 Termination Rights
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms.
10.3 Effect of Termination
Upon termination, your right to use the services will immediately cease. Provisions relating to Intellectual Property, Limitation of Liability, and Governing Law shall survive termination.
11. Dispute Resolution
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law provisions.
11.2 Dispute Resolution Process
Any dispute arising from or relating to these Terms or our services shall be resolved first through good-faith negotiation. If such negotiation fails, the dispute shall be submitted to the competent courts in Bulgaria.
11.3 Waiver of Class Actions
Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity.
12. Contact Information and Data Protection
12.1 Contact Details
For questions about these Terms or our services, please contact us at:
Website: https://mystartbulgaria.com or via the contact form.
12.2 Business Communication
All notices to MyStartBulgaria.com must be in writing and sent via the contact form on our website.
12.3 User Communication
We may contact you via email or other methods when necessary regarding your use of our services or changes to these Terms.
12.4 GDPR Compliance
MyStartBulgaria.com processes personal data in accordance with the EU General Data Protection Regulation (GDPR). By using our services, you consent to the processing of your personal data for providing and improving our services, communicating about our offerings and promotions, processing your enquiries and service requests, and internal record keeping and administration. We only retain your data for as long as necessary to fulfil these purposes or as required by law. Under GDPR, you have rights to access, correct, or delete your personal data. For any data protection matters, please use our contact form. We respect your privacy and your choice! Please see https://gdpr.eu/what-is-gdpr/ for further information on GDPR.
13. Miscellaneous Provisions
13.1 Entire Agreement
These Terms constitute the entire agreement between you and MyStartBulgaria.com regarding the use of our services, superseding any prior agreements.
13.2 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
13.3 No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
13.4 Assignment
You may not assign or transfer these Terms without our prior written consent, but we may assign or transfer these Terms without restriction.
13.5 Language
These Terms are written in English. Any translations are provided for convenience only, and in the event of any conflict between the English version and any translation, the English version shall prevail.